Shipping Policy – Luvella
Thank you for shopping with Luvella. We take great care to ensure your jewellery arrives safely and on time. Please review our domestic shipping details below.
Order Processing
All orders are processed Monday to Friday (excluding public holidays).
- Orders are processed Monday to Friday (excluding public holidays).
- Orders typically ship within 1–2 business days.
- During high-demand periods, processing may take slightly longer.
Shipping Times
Standard Shipping: 5–10 business days
All orders include tracking.
Delivery times may vary slightly depending on your location.
For any questions regarding order processing, please contact us at support@luvella.us
Shipping Options
Free Standard Shipping: 7–12 business days – Free (for orders over 120$)
Priority Shipping: 5–8 business days – $6.95 USD
Express Shipping: 3–5 business days – $14.95 USD
All orders include tracking.
Delivery timeframes begin once your order has been dispatched and you receive your tracking confirmation.
If you have any questions about shipping options or delivery times, please contact us at:
Tracking Your Order
Once your order has been dispatched, you will receive a confirmation email containing your tracking number.
You can track your parcel using the link provided in your dispatch confirmation email.
If you experience any delivery issues or tracking delays, please contact support@luvella.us, and our team will be happy to assist you.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us at support@luvella.us within 7 days of delivery.
For orders with Express + Insured Shipping, coverage is included for loss or theft during transit.
For Standard Shipping orders, we will work with the carrier to investigate any delivery issues and assist you as best as possible.
Important Information
Business days do not include weekends or public holidays.
Delivery times are estimates and may vary due to carrier delays, weather, or high-demand periods.
Once a package is marked as delivered by the carrier, responsibility transfers to the recipient. However, if you experience an issue, please reach out – we are happy to assist.
For any questions about your shipment, please contact support@luvella.us
